ci444 Privacy Policy

1 Who We Are

ci444 is an online sports betting and casino platform operating at https://ci444.io, designed primarily for adult players based in Bangladesh. Throughout this Privacy Policy, references to "ci444", "we", "us" or "our" refer to the ci444 platform and its operating entity. References to "you", "your" or "the Player" refer to any individual who accesses, browses, registers on, or uses any service provided through the ci444 platform.

ci444 acts as the data controller in respect of the personal information collected through this platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors under our instruction and are bound by appropriate contractual data protection obligations.

This Privacy Policy applies in full to all users of the ci444 platform, regardless of the device or method used to access it (desktop browser, mobile browser, or any mobile-optimised version of the site). It should be read alongside our Terms & Conditions, which are incorporated by reference.

2 Information We Collect

ci444 collects personal information from you in several ways: directly when you provide it during registration or support interactions, automatically as you use the platform, and in limited circumstances from third parties involved in payment processing or identity verification. The categories of data we collect are set out below.

ci444 does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data, except where expressly required to verify your identity or comply with our responsible gaming obligations (for example, if you provide a document that incidentally contains such information).

3 How We Use Your Information

ci444 uses the personal data we collect for the following purposes. In each case, we have identified the lawful basis under which the processing takes place (see Section 4 for a full explanation of those bases):

• Account creation and management: To register your ci444 account, verify your identity, and maintain accurate account records throughout your relationship with us.
• Service delivery: To provide you with access to sports betting markets, live casino games, slots and all other features of the ci444 platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and other supported payment channels.
• Identity verification (KYC): To verify your age (21+), identity and payment method ownership in accordance with our anti-money laundering and responsible gaming obligations.
• Fraud and security: To detect, investigate and prevent fraudulent transactions, account takeovers, collusion, bonus abuse and other prohibited conduct as described in our Terms & Conditions.
• Responsible gaming compliance: To monitor account activity for signs of problem gambling behaviour, enforce deposit and loss limits you have set, and administer cooling-off periods and self-exclusion requests.
• Customer support: To respond to your queries, complaints and requests efficiently and maintain records of our interactions for quality assurance purposes.
• Marketing communications (with consent): To send you information about ci444 promotions, bonuses, new game releases and seasonal offers — for example, Eid specials, Pohela Boishakh promotions, or BPL cricket offers — where you have given your consent and have not subsequently withdrawn it.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, test new features and improve the overall experience of the ci444 platform for all players.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and establish, exercise or defend legal claims.

4 Legal Basis for Processing

ci444 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to fulfil our contract with you as a registered ci444 player — including account management, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where our legitimate interests in operating a safe and fair platform are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have provided clear and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Information

ci444 does not sell or rent your personal data to any third party. We may share your data in the following limited circumstances, and only to the extent strictly necessary:

• Payment service providers: We share relevant financial data with payment processors such as bKash, Nagad, Rocket, Upay and participating banks solely to process deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification partners: Where required for KYC purposes, we may share identity documents with third-party verification service providers operating under strict data processing agreements.
• Game providers: To facilitate gameplay, limited technical data (such as a pseudonymous player identifier and game session data) may be exchanged with certified game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi and Spribe. These studios do not receive your name, contact details or financial information.
• IT and infrastructure providers: Cloud hosting, server management and cybersecurity partners who process data on our behalf under binding contractual obligations.
• Legal and regulatory authorities: Where we are required by law, court order or lawful regulatory instruction to disclose personal data, we will do so. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of all or part of ci444's business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections. We will notify you of any such transfer in advance.

All third parties with whom ci444 shares personal data are required to process that data lawfully, securely and only for the purposes for which it was shared. ci444 does not permit third-party recipients to use your personal data for their own independent marketing or commercial purposes.

6 Cookies and Tracking Technologies

ci444 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session security, and analyse how the site is used. The main categories of cookies we use are described below:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during a visit, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as your preferred language, last-visited game section, and responsible gaming reminder settings. Disabling these will not prevent you from using the platform but may reduce convenience.
• Analytics cookies: Used to understand how players navigate the platform, which pages receive the most traffic, where users encounter errors, and how game categories perform. This data is aggregated and anonymised. ci444 uses this information solely to improve the platform experience.
• Marketing cookies (with consent only): Where you have consented, these cookies may be used to personalise promotional content shown within the ci444 platform. ci444 does not use cross-site tracking cookies to follow you across unrelated third-party websites.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ci444 platform. For strictly necessary cookies, no consent is required as they are essential to deliver the service you have requested.

7 Data Retention

ci444 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The key retention periods applicable to different categories of data are as follows:

• Account data: Retained for the duration of your active account plus a period of 5 years following permanent account closure, to meet anti-money laundering and financial record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial compliance requirements.
• KYC and identity documents: Retained for the duration of the account relationship plus 5 years post-closure. Documents may be retained for longer if required by a specific regulatory instruction or ongoing legal proceeding.
• Customer support communications: Retained for 3 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or active compliance matter.
• Responsible gaming records: Self-exclusion history and responsible gaming tool usage records are retained for a minimum of 5 years to prevent re-registration by excluded players.
• Marketing consent records: Retained for the duration of the consent plus 3 years, as evidence of the lawful basis for marketing communications sent.
• Technical and usage logs: Standard server logs are retained for up to 12 months for security and debugging purposes, after which they are automatically deleted or anonymised.

Once the applicable retention period has expired and no legal hold applies, ci444 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

8 Security Measures

ci444 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and ci444's servers.
• Encrypted storage of sensitive personal data and payment credentials at rest on secured servers.
• Access controls ensuring that only authorised ci444 personnel with a genuine business need can access personal data, and only to the extent necessary for their role.
• Multi-factor authentication for internal administrative systems that have access to player data.
• Regular security audits and vulnerability assessments of the ci444 platform infrastructure.
• Incident response procedures enabling ci444 to detect, investigate and respond to data security incidents in a timely manner, including notifying affected players where required.

In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, ci444 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

9 Your Rights and Choices

As a ci444 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a brief description of your request. We will respond within 30 days.

• Right of Access: You may request a copy of all personal data ci444 holds about you, together with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: You may request deletion of personal data we hold about you where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the sole legal basis), or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to Restriction: You may ask us to suspend the processing of your data in certain circumstances — for example, while the accuracy of data is being contested or while you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to our overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by updating your account settings or contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Children and Minors

The ci444 platform is strictly intended for adults aged 21 years and above. ci444 does not knowingly collect, store or process personal data relating to individuals under the age of 21. Age verification is a mandatory step in the ci444 account registration process, and we reserve the right to request documentary proof of age at any point.

If ci444 becomes aware that personal data has been collected from a person under the age of 21 — whether through a false declaration during registration or any other means — we will take immediate steps to close the relevant account, delete all associated personal data (subject to any overriding legal obligation to retain financial records), and return any deposited funds to the original payment source where technically possible.

If you have reason to believe that a person under the age of 21 has registered on the ci444 platform, please notify us immediately at [email protected]. We treat all such reports as a high priority and will investigate and act on them without delay.

11 Third-Party Services and Links

The ci444 platform integrates with third-party game providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi and Spribe) and payment processors (such as bKash, Nagad, Rocket and Upay) in order to deliver its core services. While ci444 carefully selects these partners and requires them to process data responsibly, their own privacy practices are governed by their respective privacy policies, which are separate from this document.

ci444 is not responsible for the privacy practices or data security standards of any third-party service providers, game studios or payment processors. We encourage you to review the relevant privacy documentation of any third-party service with which you directly interact as part of using the ci444 platform.

The ci444 website does not contain links to unrelated external websites. All navigation within the platform remains within the ci444 domain. Where any third-party integration is active within a game session, the data exchange is governed by the contractual terms between ci444 and that provider.

12 Changes to This Privacy Policy

ci444 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the services we offer. When material changes are made, we will notify registered players via email to the address on file and/or via a prominent notice on the ci444 platform, at least 7 days before the changes take effect.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how ci444 protects your personal information. Your continued use of the ci444 platform following notification of any changes constitutes your acknowledgment of the updated policy.

Previous versions of this Privacy Policy are available on request by contacting [email protected]. Where a change to this policy materially affects the way we use your personal data and requires your fresh consent, we will seek that consent proactively before the change takes effect.

13 Contact and Data Requests

For all privacy-related enquiries, data subject access requests, requests for erasure or rectification, consent withdrawal requests, or any other matter covered by this Privacy Policy, please contact the ci444 data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please include "Privacy Request" or "Data Request" in the subject line of your email for fastest routing.
• Required information: Your registered ci444 username, the nature of your request, and a copy of a valid government-issued photo ID to confirm your identity.
• Response time: ci444 aims to acknowledge all privacy requests within 5 working days and to fulfil or respond substantively within 30 calendar days. Complex requests may require additional time, in which case we will notify you within the initial 30-day window.
• Support availability: 24 hours a day, 7 days a week, 365 days a year, including all public holidays in Bangladesh (Bangladesh Standard Time, UTC+6).